买家拍完商品后迟迟未付款，交易完成后，向买家征求好评，收到物品却要求退货……当eBay卖家遇到这一系列售后问题时，如何回复邮件?
1.感谢购买和提醒付款
一
Dear valued customers,
Congratulations and thank you for purchasing our item. For not a long term, you will receive an eBay automatic checkout email separately for payment instruction.
The total of your item would be: Item $___ + Shipping $___ = Total $___
Please make your payment within 3 business days and make sure your shipping information is confirmed and up-to-date. Once your payment received, we’ll ship the item within 24 business hours and provide you the tracking number.
Any further question, please freely contacts us during our business hours
(Mon-Fri 8:00-5:00 ET):
Email:
Phone:
Thank you and have a great day!
Seller Name or ID
二
Email Title: Payment Reminder
Email Text:
Dear __________,
Congratulations! You are the winner for the Item named _____________________.
Much appreciate for your purchasing from us, but we haven’t received your payment for that item yet.As a friendly reminder, we send you this mail to inform of you that the instant payment is very important. The earlier you pay, the sooner you will get the item.
Please double check the following transaction information:
Item title:____________________
Item Link:________________________
Item number:_______________________
Buyer User ID:___________________
Seller User ID:_____________________
Your total payment is:
$______ per item
$______ insurance (not offered)
$______ Sales discounts (-) or charges (+)
$______ shipping/handling
$______ = Total Payment
Please make the payment at your convenience as soon as possible. If you meet any problem during you are paying, please feel free to let us know to give you a hand. We committed to provide you good buying experience and make you satisfaction.
Thanks very much and hope you enjoy buying from us!
Yours Sincerely,
Seller Name or ID
2. 已发货通知邮件模板
一
Dear valued customers,
Your panment has been received! Thank you.
We've sent out your item with care by China Post EMS already, tracking number _____________. The item is expected to arrive in 7-10 business days upon international delivering.
We'll do our best to provide affordabel,reliable postal service and hope it'll arrive on time. But as you know, the international shipping time is highly depended on Courier Company and local customs/duties. We beg your understanding for the uncontrollable shipping time.
Best Wishes!
Seller Name or ID
二
Email Title：Your Goods has been Shipped
Email Text:
Dear ____________,
Thank you for shopping with us. Your item has been shipped today by China post International Mail Service. You may logon www._________________ track your item a few days later with the tracking number.
The detailed information of shipping as below:
Item title:________________
Estimated arrival time: _____________________-
Tracking number:_______________________
Besides, as we all know that International shipping requires more complicated shipping procedures, such as both countries customs, transit stations etc., it will probably take longer time for your items to arrive at the final destination. Much Appreciate for your understanding on this uncontrollable matter.
Hope you’ll satisfy with our total services as well as the product and look forward to your good feedback soon. If you have any questions, please feel free to contact us at anytime.
Yours Sincerely,
Seller Name or ID
三
Thank you for your purchase and prompt payment. I have shipped the following item to you by registered airmail today, tracking No. XXXX. Usually, It takes 10-15 days on the way. You can track it on www.usps.com 2-3 days later if you are resident in US.
Item title: APPLE IPOD 8GB NANO 4TH GEN BLUE
Web Address: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=18039479****
Item number: 18039479****
Buyer User ID: buyid
Seller User ID: sellid
Once the item arrives in satisfactory condition, please leave good feedback for me, your recognition is our power to move forward.
Considering that I always ship item within 24 hours after receiving your payment, I sincerely hope you could rate my Shipping Time by 5’s in Detailed Seller Score although it takes longer on the way for cross border shipment than domestic, which I can’t control but let you know how to track. Your recognition is our power to move forward.
If there is any question, please do not hesitate to contact us.
Email: xxx@ebay.com
Skype: xxx@skype.com
Tel. : +86-21-62008***
George ***
3. 向买家索要好评模板
一
Dear valued customers,
Wish you are favor of your item bought from us, and look forward to serving you again.
Since your feedback is very important to our business's development, we sincerely invite you to leave positive feedback with four 5-Detailed Selling Rating (DSR) to us basing on your satisfaction with our commodity and service.
It's just take you 1 minute.
Unfortunately, If you are planning to give us a neutral/negative feedback because of your bad buying experience with us, please contact us at any time so as to clear up your discontent and resolve the problem.
Many thanks and hope you enjoy shopping with us!
Yours Sincerely,
Seller Name or ID
二、针对买家收到物品后3-5天没有留下评价
Email Title: Give Feedback Reminder
Email Text:
Dear _______,
Thank you very much for purchasing from us.
As you have received the item and hope you are favor of using the item, we sincerely invite you to leave us somepositive comments and feedback.
Please DO LEAVE us FOUR 5- Detailed Selling Rating (DSR) which may help a lot for our business development.Because the Ratings below 5 are equal to “You are NOT satisfied”. Your recognition is our motivation in developing our small company and improving our service for each customer. It’ll take you one minute only.
Unfortunately, if you’re not satisfied with our goods and plan to give us a neutral/negative feedback, please write to us immediately so that we can help you out by all means Look forward to your comment and feedback.
Yours Sincerely,
Seller Name or ID
三、 针对买家收到上述邮件10-15天后没有回复评价
Email Title：Final Feedback Giving Reminder
Email Text:
Dear _______,
We’ve made a transaction already in some other day and you purchased a_____ from us. We’ve greatly appreciated your favor and hope you are satisfied with us. The detailed information of our last transaction as below:
Item Name: __________
Item Number:_____________
Total Deal Price:________________
If you are now satisfied with using the item bought from us as well as our professional service to you, please click the link________________________ to leave us Positive Feedback. It’ll just take you 1 minute.
According to eBay rules, BOTH selling and buying parts have rights to leave feedback and comments to each other within 60 days. Now we have already left positive feedback for you, while we are still looking forward to your voice. It only has several days left to the deadline.
Since your positive feedback is critical for us, and your good comments will make us get more potential customers to develop business. When you give us positive feedback, please DO REMEMBER to give FOUR 5- Detailed Selling Rating (DSR) basing on your satisfaction. Because the Ratings below 5 are equal to “You are NOT satisfied”.
Here is the link for you to leave your feedback ______________________________.
If you have any problem, please don’t hesitate to tell us and we will try our best to make you satisfied.
Furthermore, leaving feedback is a very important part of the dealing and can generate better products and services of our sellers. As long as you leave us the positive feedback, you will get many privileges, e.g. _____________________________.
Your recognition is our power to move forward, could you do us a favor to leave us your feedback?
Thank you again. And hope you enjoy dealing with us.
Yours Sincerely,
Seller Name or ID
4. 回复好评
Dear___________,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Look forward to serving you again!
Yours Sincerely,
Seller Name or ID
5. 物品收到：关于退货换货模板
注意：下划线部分为示例，请写明你的退货地址。
一、关于退货
当买家收到东西不满意并提出退货时，如果你接受退货，则可对其进行以下回复：
Yes, we accept return or exchange. Pls. send your item back to:
XX，XXXX，200001，Shanghai，China
I’ll issue you the refund (excluding the postage) via PayPal once I receive your parcel.
Thanks.
二、关于换货
当买家要求换货时，如果你接受换货，可进行如下回复：
Sure, you can send it back for exchange. Pls. send your item back to:
XX, XXXX, 200001, Shanghai, China
We will send you a new one after receiving your parcel. Please be aware the return shipping cost and re-send shipping cost will be charged on your side.
Thanks for your understanding and any other questions feel free to let me know.